Shipping & Delivery

Ballerina Perfume ships from Dubai, United Arab Emirates. Orders are fulfilled by AL BAJAH ALSUODA TRADING L.L.C from Shop No 2-4, SALIM BIN AHMED BUTTI, Al Dhagaya, Dubai, UAE.

1. Where we deliver

• United Arab Emirates — mainland and major cities via our courier partners
• GCC and selected international destinations — subject to stock, courier coverage, and local import rules

If your address cannot be served, we will contact you to arrange an alternative or cancel and refund the order.

2. Processing time

In-stock orders are typically prepared within 1–2 business days (Sunday–Thursday in the UAE, excluding public holidays). During peak periods or promotions, processing may take longer; we will notify you if there is a material delay.

3. Delivery estimates

• Within UAE: usually 1–3 business days after dispatch
• GCC / international: usually 3–10 business days after dispatch, depending on destination and customs

These are estimates, not guarantees. Couriers may require a phone number and signature on delivery.

4. Shipping costs

Delivery charges (if any) are calculated and shown at checkout before you pay. Free-shipping promotions apply only when clearly advertised and while conditions are met. Prices on the site include UAE VAT at 5% where applicable.

5. Tracking and unsuccessful delivery

When available, we share tracking details by email, SMS, or WhatsApp. If a delivery attempt fails, the courier may leave a notice or retry. Storage fees or return-to-sender costs caused by an incorrect address or unavailability to receive may be charged to you.

6. Risk and title

Risk of loss or damage passes to you upon delivery to the address you provided (or upon collection if you choose pickup when offered). Please inspect the outer packaging on arrival and report visible damage within 48 hours — see our Returns & Refunds Policy.

7. Customs and international orders

For shipments outside the UAE, you are responsible for any import duties, taxes, or clearance fees imposed by the destination country, unless we expressly state otherwise. Delivery may be delayed by customs inspections beyond our control.

8. Perfume shipping restrictions

Alcohol-based fragrances may be subject to airline and courier restrictions (including limited air transport of liquids). We choose appropriate shipping methods; rare restrictions may require alternative delivery arrangements or cancellation with a full refund.

9. Questions

Contact us at hello@ballerinaperfume.ae or +971501504302 — or visit Contact Us.